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Store Policies


In accordance with Statutory Law 1581 of 2012 on Data Protection and concordant regulations, the user is informed that the data entered in this form will be incorporated into a database under the responsibility of Naturesse, being treated with the purpose of carrying out administrative management. , marketing and commercial prospecting.


1.1. Legality in terms of data processing The treatment referred to in Law 1581 of 2012 is a regulated activity that must be subject to what is established in it and in the other provisions that develop it.

1.2. Purpose and Treatment The treatment must obey a legitimate purpose in accordance with the Constitution and the Law, which must be informed to the owner. The information and personal data provided to Naturesse may be processed, collected, stored, used, circulated, deleted, shared, updated, transmitted, in accordance with the terms and conditions of the Privacy Policies, mainly to make possible the provision of services. , for reports to control and surveillance authorities, and also for use for administrative, commercial and advertising purposes and contact with the owners thereof.

1.3. Freedom The treatment can only be exercised with the prior, express and informative consent of the Holder. Personal data may not be obtained or disclosed without prior authorization, or in the absence of a legal or judicial mandate that relieves consent.

1.4. Security The information subject to Treatment by the Treatment Manager or Treatment Manager must be handled by taking reasonable technical, human, and administrative measures to grant security to the records, trying to avoid their adulteration, loss, consultation, use, or unauthorized access. or fraudulent.

1.5. Confidentiality All persons involved in the Processing of personal data that is not of a public nature are obliged to guarantee the confidentiality of the information, even after the end of their relationship with any of the tasks included in the Treatment, and may only supply or communication of personal data when it corresponds to the development of the activities authorized by the Law and in its terms.

2.1. Know, update and rectify your personal data in front of Naturesse or in front of the designated Treatment Manager. This right may be exercised, among others, against partial, inaccurate, incomplete, fractioned, misleading data, or those whose Treatment is expressly prohibited or has not been authorized.

2.2. To be informed by Naturesse or by the designated Treatment Manager, upon request, regarding the use that has been given to your personal data.

23. Submit complaints to the Superintendence of Industry and Commerce for violations of the provisions of Law 1581 of 2012 and other regulations that modify, add or complement it.

2.4. Revoke the authorization and/or request the deletion of the data when the Treatment does not respect the constitutional and legal principles, rights and guarantees. The revocation and/or deletion will proceed when the Superintendence of Industry and Commerce has determined that in the Naturesse Treatment or the designated Manager, they have incurred in conduct contrary to Law 1581 of 2012 and the Constitution.


3.1. In development of the principles of purpose and freedom, the data collection carried out by Naturesse must be limited to those personal data that are relevant and adequate for the purpose for which they are collected or required in accordance with current regulations. Except in the cases expressly provided for in the Law.

3.2. In order for Naturesse to carry out any personal data processing action, the prior and informed authorization of the Holder is required, which must be obtained by any means that can be subject to subsequent consultation. These mechanisms may be predetermined through technical means that facilitate the Owner's automated manifestation or they may be in writing or orally.

3.2.1. The cases in which authorization is not considered necessary are the following: information required by a public or administrative entity in the exercise of its legal functions, data of a public nature and cases of medical urgency.

3.3.2. The information requested by the Owner will be provided by Naturesse by the same means that it was formulated. The information must be easy to read, without technical barriers that impede its access, and must fully correspond to that which is in the database.

3.3. It is the duty of Naturesse to inform the following when requesting authorization from the Owner: the treatment to which your personal data will be subjected and its purpose, the rights that apply to you as the owner and the identification, physical or electronic address and telephone number of the person in charge of the Treatment.  

3.4. The Holders may at any time request Naturesse to delete their personal data and/or revoke the authorization granted for their Treatment, by filing a claim, in accordance with the provisions of article 15 of Law 1581. of 2012.

3.5. The information about the personal data that has been the subject of treatment by Naturesse may be provided to the following persons: to the owners or legal representatives, to public or administrative entities in the exercise of their legal functions or by court order, to third parties authorized by the Owner or by law.


4.1. Queries The Holders or their attorneys may consult the personal information of the Holder that rests in the database of the person in charge. Naturesse will provide the applicant with all the information contained in the individual record or that is linked to the identification of the Holder. For purposes of responding to the query, the Laboratory has a term of 15 business days from the date of receipt of the same. When it is not possible to respond to the query within said term, the interested party will be informed, stating the reasons for the delay and indicating the date on which the query will be addressed, which in no case may exceed five (5) business days following the expiration of the first term.

4.2. Claims The Holder or his successors in title who consider that the information contained in a database must be corrected, updated or deleted, or when they notice the alleged breach of any of the duties contained in Law 1581 of 2012, may file a claim before Naturesse, which will be processed within a maximum period of 15 business days from the day the claim was filed. When it is not possible to respond to the query within said term, the interested party will be informed, stating the reasons for the delay and indicating the date on which the query will be addressed, which in no case may exceed five (5) business days following the expiration of the first term.


Naturesse, takes all reasonable precautions and measures of a technical, administrative and organizational nature leading to guarantee the security of the personal data of the Holders, mainly those intended to prevent its alteration, loss and treatment or unauthorized access

6.1. Guarantee the Owner, at all times, the full and effective exercise of the right of habeas data.

6.2. Duly inform the Holder about the purpose of the collection and the rights that assist him by virtue of the authorization granted.

6.3. Take measures aimed at keeping the information under security conditions to prevent its adulteration, loss, consultation, use or unauthorized or fraudulent access.

6.4. Demand from the Treatment Manager at all times, respect for the security and privacy conditions of the Owner's information.

6.5. Process inquiries and claims formulated in the terms indicated in the law.

6.6. Inform at the request of the Owner about the use given to their data.

6.7. Inform the data protection authority when there are violations of the codes of

security and there are risks in the administration of the information of the Holders.

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